Reception / Ready Room Space
When your shopper arrives, the very first thing they need to really feel is a way of being welcomed into your apply. Both you or a receptionist ought to examine them in, supply them one thing to drink, and in case you are not able to see them instantly, supply the shopper a seat in a ready room till the massage. Purchasers needs to be comfy within the ready room, however keep in mind that ready areas will not be meant as locations to “maintain” a shopper till you’ve got time to see them. Massage therapists ought to ensure the ready room is a quiet place for purchasers to decompress earlier than the session, however in no way ought to the shopper be there for an prolonged period of time.
It’s a good idea to maintain a table in your ready room with a recent pitcher of water and glasses, in order that your shopper can keep hydrated earlier than the massage. Purchasers usually are available in for massages after an extended day at work or after being caught in visitors on the freeway, and offering a small, wholesome snack like a granola bar or fruit may additionally be appreciated by hungry purchasers earlier than the massage. Therapists ought to present quite a lot of family-friendly magazines catering to each men and ladies. You should definitely continuously rotate your magazines round in order that whereas ready for the massage, purchasers will not be compelled to learn the identical content material week after week.