Reception / Ready Room Space
When your consumer arrives, the very first thing they need to really feel is a way of being welcomed into your apply. Both you or a receptionist ought to test them in, provide them one thing to drink, and in case you are not able to see them instantly, provide the consumer a seat in a ready room till the massage. Shoppers ought to be snug within the ready room, however keep in mind that ready areas should not meant as locations to “maintain” a consumer till you might have time to see them. Massage therapists ought to be sure that the ready room is a quiet place for purchasers to decompress earlier than the session, however certainly not ought to the consumer be there for an prolonged period of time.
It’s a good idea to maintain a table in your ready room with a contemporary pitcher of water and glasses, in order that your consumer can keep hydrated earlier than the massage. Shoppers usually are available in for massages after a protracted day at work or after being caught in visitors on the freeway, and offering a small, wholesome snack like a granola bar or fruit may additionally be appreciated by hungry purchasers earlier than the massage. Therapists ought to present quite a lot of family-friendly magazines catering to each men and girls. You’ll want to continuously rotate your magazines round in order that whereas ready for the massage, purchasers should not compelled to learn the identical content material week after week.
Within the Massage Room
Previous to greeting your consumer, run by way of his or her S.O.A.P notes and evaluation any notes about music preferences or aversion to scents from any prior massage. Shoppers may be uninterested in a particular CD, and it’s a good idea to make a small observe about what music you take heed to throughout every session and evaluation these notes to ensure your music choice stays contemporary, similar to magazines. Moreover, many massage therapists burn scented candles or oils within the remedy room. Be sure to ask your consumer periodically whether or not or not they just like the scent, and if they don’t, make sure to make a remark of this as nicely.